01 Order Processing Time

After an order is submitted, it may require time for payment confirmation, order review, inventory checks, preparation, packaging, and shipment scheduling.

• Our planning estimate is 1–3 business days for order processing.
• Processing normally takes place on business days, excluding applicable holidays.
• Orders placed on weekends or holidays may begin processing on the next business day.
• Custom, made-to-order, backordered, or special-request items may require additional time.
• Incorrect addresses, payment verification, stock issues, or other order questions can delay dispatch.

Processing time is separate from carrier transit time. The estimated delivery period begins after the package has been handed to the carrier, not necessarily when you submit your order.

*Confirm that the 1–3 business-day processing estimate reflects your actual fulfillment operation before publishing.

02 Shipping Methods and Carriers

Depending on the product, destination, package size, service availability, and checkout options, shipments may be sent using a domestic carrier or another suitable delivery provider.

These are general carrier service estimates, not confirmation that InnSureo currently uses every listed service. The actual carrier and shipping method will be determined by the options available for your order. We may use an alternative carrier when necessary or appropriate.

Expedited shipping is not guaranteed to be available for every destination, item, or order. Any specific delivery commitment must be confirmed at checkout or in your shipment confirmation.

03 Estimated Delivery Times

Delivery estimates depend on the shipment's origin, destination ZIP code, carrier, selected service, package characteristics, weather, holidays, and other operating conditions.

• Order processing: planning estimate of 1–3 business days.
• Domestic ground transit: often around 1–5 business days for eligible contiguous U.S. routes, depending on the carrier.
• USPS Ground Advantage: generally around 2–5 business days.
• Alaska, Hawaii, territories, or remote destinations: delivery may take longer than typical contiguous U.S. transit estimates.
• International orders: if offered, delivery time varies by destination, service, customs clearance, and local delivery arrangements.

All estimates are provided for planning purposes unless a specific service is expressly confirmed as guaranteed. Weekends, public holidays, and the date an order is handed to a carrier may affect the final delivery date.

04 Shipping Destinations

Domestic shipping availability depends on the delivery address and the products ordered. Unless checkout expressly offers another destination, customers should assume that shipping is limited to eligible addresses within the United States.

Alaska, Hawaii, U.S. territories, military addresses, PO Boxes, and remote areas may have different carrier options, restrictions, delivery estimates, or charges. Not every carrier or service can deliver to every address type.

International shipping is available only where expressly offered during checkout or confirmed by our team. Do not assume that an international order can be accepted just because a country appears in an address form.

05 Shipping Costs and Fees

Shipping charges, if applicable, will be displayed at checkout or communicated before the order is finalized. The amount may depend on factors such as:

• Delivery address and shipping zone.
• Package weight, dimensions, and dimensional weight.
• Selected carrier and delivery speed.
• Number of packages and special handling requirements.
• Remote-area, residential, oversized-package, or other applicable carrier fees.
• Customs duties, taxes, or import charges for eligible international shipments.

Free shipping, promotional rates, or flat-rate shipping apply only when explicitly advertised and subject to their stated conditions. We will not represent a shipping charge as free unless the applicable offer actually provides free shipping.

06 Order Confirmation and Tracking

After placing an order, review your confirmation for the order reference, delivery address, and any estimated dispatch or delivery information provided.

When a trackable shipment is dispatched and tracking details are available, we will provide the tracking number or tracking link through the contact method associated with your order.

• Tracking may not update immediately after a label is created.
• Carrier scans can take time to appear in tracking systems.
• Some shipping methods may provide limited tracking information.
• Carrier tracking information is controlled by the carrier and may change during transit.

If you do not receive tracking details within the dispatch timeframe communicated for your order, contact us with your order number.

07 Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, including apartment or suite numbers, ZIP code, recipient name, and any required delivery instructions.

Contact us as soon as possible if you notice an address error. We cannot guarantee changes after an order has been processed or transferred to a carrier.

If a shipment is delayed, redirected, returned, or undeliverable because of an incorrect or incomplete address, additional shipping charges or reshipment arrangements may apply where permitted by law and disclosed to you. We will review the circumstances before determining the appropriate next steps.

08 Shipment Delays

Although we aim to dispatch orders promptly, delivery may be delayed by circumstances outside our reasonable control, including:

• Severe weather, natural disasters, or transportation disruptions.
• Peak-season volume, weekends, and public holidays.
• Carrier operational problems or service interruptions.
• Customs inspections or border processing for international shipments.
• Address verification, security checks, or delivery access issues.
• Inventory, supplier, or fulfillment disruptions.

If tracking indicates a delay, check the carrier's tracking page for the latest available information. If the package remains delayed beyond its latest estimated delivery date, contact us so we can review the shipment and explain the available next steps.

09 Lost, Missing, or Stolen Packages

If your shipment appears to be lost or has not arrived, first review the carrier's tracking updates and verify the shipping address. Check any designated delivery location and ask household members, reception staff, or neighbors if appropriate.

If the package still cannot be located, contact us with your order number and tracking details. We may coordinate with the carrier to investigate the shipment, subject to carrier procedures and any applicable deadlines.

If tracking shows "delivered" but you have not received the package, report the issue promptly. The outcome may depend on carrier evidence, delivery circumstances, available shipping protection, and applicable law.

We will review missing-package claims individually. This policy does not remove any rights or remedies that apply under law.

10 Damaged Packages or Incorrect Items

If your shipment arrives visibly damaged, appears to have been tampered with, or contains an incorrect or missing item, contact us as soon as reasonably possible.

• Provide your order number and a description of the issue.
• Include photographs of the packaging, shipping label, and affected item when available.
• Keep the packaging and shipping materials until the issue has been reviewed, if practical.
• Wait for instructions before disposing of or returning the affected item.

We will review the circumstances and explain any available replacement, refund, or other remedy under our Refund & Return Policy and applicable law.

11 Delivery Attempts and Unclaimed Packages

Carriers may make one or more delivery attempts, leave a package in a designated location, or hold a shipment for pickup according to their service rules and the destination.

If a carrier cannot complete delivery, the package may be held, redirected, or returned to the sender. Any reshipment, storage, redelivery, or return charges will be reviewed based on the reason for the failed delivery and applicable law.

Please follow carrier notifications and collect held packages within the time stated by the carrier.

12 Split Shipments and Multiple Packages

An order containing multiple items may be shipped in separate packages or from different fulfillment locations. This can happen because of item availability, package dimensions, handling requirements, or fulfillment arrangements.

Separate packages may have different tracking numbers and delivery dates. Where tracking is available, each shipment's tracking details will be provided separately or through the relevant order information.

13 International Shipping, Customs, and Duties

If international shipping is offered for your order, the shipment may be subject to customs inspections, import regulations, duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless the checkout or written shipping agreement expressly states otherwise, customers are responsible for understanding any applicable import requirements and charges. Customs processing may extend the estimated delivery time.

We may be unable to ship certain products to certain destinations because of carrier restrictions, local laws, sanctions, or import rules. International delivery and return options will be confirmed where applicable before fulfillment.

14 Cancellations and Shipping Changes

If you need to cancel an order or change its shipping address or service, contact us as quickly as possible and include your order number.

We cannot guarantee changes after processing, label creation, dispatch, or carrier handoff. Any cancellation, refund, or redirection request will be handled under the applicable purchase terms, our Refund & Return Policy, and applicable law.

15 Shipping Restrictions

Some items may require special packaging, handling, documentation, or a particular carrier. Shipping availability may also be affected by weight, dimensions, hazardous-material rules, destination restrictions, or other legal and operational requirements.

We reserve the right to decline or cancel a shipment that cannot lawfully or safely be transported, subject to applicable law and any refund obligations.

16 Relationship to Other Policies

This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy, and Refund & Return Policy.

If a shipment-specific agreement or checkout disclosure sets out different delivery terms, that information will apply to the extent permitted by law. Nothing in this policy limits mandatory consumer rights or other legal protections.

17 Changes to This Shipping Policy

We may update this policy to reflect changes to shipping providers, fulfillment procedures, available destinations, or legal requirements. Updates will be posted on this page with a revised date. Please review the policy periodically.

18 Contact Us About Shipping

For questions about shipping, tracking, delivery delays, damaged packages, or address changes, contact Insureo LLC. Include your order number and tracking number, if available, so we can identify your shipment.